As part of its modernisation efforts, Metrobus has announced that it will transition to a cashless system on 1 October 2024, marking a major step in its digital transformation programme aimed at enhancing efficiency and improving commuter experiences.
Metrobus Executive Manager of Corporate Strategy and Business Support, Tshepho Nathan, says that with the shift to a cashless mobility system, all fares will need to be paid digitally by purchasing a tag, and cash payments will no longer be accepted for any services.
“The move to a cashless mobility system promises significant benefits for commuters and Metrobus alike, creating a safer and more secure travel experience for everyone,” Nathan explains. He adds that the cashless environment is designed to enhance safety and efficiency by eliminating cash handling, protecting bus operators and commuters from the risks associated with carrying and processing cash, including theft, loss, and hygiene concerns.
Nathan also notes that the transition will lower the cost of purchasing Metrobus smart tags, making them more affordable and accessible for commuters. New cards will be available for purchase from 27 September at R35 for new passengers. This date also marks the discontinuation of the old cards and the last day for loading old cards held by current passengers. The first 10,000 current passengers will receive a new registered card free of charge, with registration requiring an active mobile number for a One Time Pin (OTP).
Although the official launch is on 1 October, the expiry period for old card holders has been extended to two months, with 30 November being the last day for using old cards.
Nathan says Metrobus currently has five sales outlets where commuters can purchase and top up bus tags, and an additional five outlets will be introduced before the start of the cashless system.
As Metrobus continues its push towards a digital future, these changes represent a significant advancement in providing a modern and user-friendly transit experience.
“Current and prospective commuters are encouraged to prepare for this transition by ensuring they have access to digital payment methods. Metrobus will provide additional information and support to help users adapt to the new system in the coming weeks,” says Nathan.
Written by Sascha-Lee Joseph
06/09/2024
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