Failure to Pay
Overview
The City is taking a tough line on non-payment of accounts. If the balance on your latest account shows an overdue amount, you have already been scheduled for a cut-off because your account is 30 days overdue. To avoid being cut off, you must pay your account immediately. As stipulated in the Credit Control and Debt Collection by-law the City is not compelled to provide a final demand notice or provide a 14 day grace period.
Property not yet transferred
A valid South African identity document;
Details of next of kin;
Your banking details;
Contact details which include your name, telephone and cell phone numbers, physical and postal addresses, and email;
The deposit amount (cash, cheque or internet banking);
A separate title deed for your stand;
The certificate of occupation;
The surveyor-general’s diagram (usually obtained from the developer);
A proclamation notice for a new township (available from the developer); and
The completed application for the supply of water and electricity contract.
A valid South African identity document;
Details of next of kin;
Your banking details;
Contact details, which include your name, telephone and cell phone numbers, physical and postal addresses, and email;
Meter number and latest readings;
The deposit amount (cash, cheque or internet banking);
A certified copy of the owner/proxy’s identity document;
A certified copy of the lease agreement, stating the date of occupation; and
The completed application for the supply of water and electricity contract.
Always check your statement to see if the details on it are correct. Included in the statement is your name, postal address, the date of the statement, the physical address of the property, including the suburb or township, the stand number and size, number of dwellings and the municipal valuation.
The first page of the account is a summary of the total amounts payable, the opening balances and a record of the payments. It also reflects the next reading date.
The second page gives a detailed breakdown of the total amounts payable: itemising consumption and adjustments for electricity, water and sanitation, refuse collection and assessment rates.
Final Demand Notice: R83,14 including VAT
- For the removal of an unused meter and consequent disconnection of supply: R754,64 including VAT
- Cut off, Level 1 - Disconnection and reconnection at the water meter: R1 177,35 including VAT;
- Cut off, Level 2 - Disconnection and reconnection at the water mains supply: R2 372,60 including VAT;
- Disconnection/recollection of supply through a prepayment meter for an incidence of tempering of the service installation and/or meter: R1 177,35 including VAT;
- Disconnection/reconnection of supply through a prepayment meter for an incidence of vandalism of the service installation and/or meter: R2 372,60 including VAT.
For each disconnection and each reconnection of supply:
- Disconnection notification only: R145,28 including VAT;
- Request by customer: R685,14 including VAT;
- Due to charges in arrear: R685,14 including VAT;
- Illegally reconnected conventional supply: R2 635,29 including VAT;
- Meter tampering/prepaid meter bypass/illegal connection: R2635,29 including VAT.
In the event that services have been removed, you will have to make full payment of the outstanding balance and show your proof of payment before services will be reconnected.
All accounts have to be paid in cash at 61 Jorissen Street, Thuso House, Braamfontein. A clearance certificate for services must be obtained from the Credit Management department to enable the customer to re-apply for the services at the utilities;
If you can’t pay the amount in full you must make an arrangement to pay the amount off over time. You must then come in person to a Customer Service Centres in Braamfontein, Roodepoort, Randburg, Sandton or Midrand, to make an arrangement;
Once payment has been made, or an arrangement has been set up, call Joburg Connect call centre on 0860 562 874 to register your payment and to get a reference number;
Fax proof of payment, with your reference number, to 011 358 3164. Call back in 30 minutes to confirm if your reconnection has been processed;
Reconnection of services can take up to 72 hours. Proof of payment received before 4.30pm will ensure same-day processing, otherwise it will take place the next day.