Citizen Relation and Urban Management (CRUM), a department with a strong presence across all wards in the City of Johannesburg’s seven regions, has partnered with the Revenue Service Support Centre (RSSC) to improve meter reading for Johannesburg Water and City Power.
CRUM’s core function is service delivery coordination, and its extensive network within communities makes it ideally suited for this collaboration. For the past two months, CRUM’s Augmented Field Services Unit (AFSU) has been deployed in Eldorado Park and Ennerdale (Region G) to assist with meter reading.
AFSU staff received training from Johannesburg Water and are easily identifiable by their green work suits, navy jerseys, and beanies branded with “AFSU” or “CRUM”, along with name tags.
“Prior discussions with labour union leaders represented on the departmental Labour Management Committee (LMC) were crucial in achieving this collaboration,” says Liziwe Ntshinga-Makoro, CRUM Group Head. “At CRUM, we value the contribution of our labour unions, particularly their focus on staff development and safety.”
Beyond Meter Reading: A Multifaceted Approach
CRUM has dedicated over 190 of its 954 AFSU staff members to various revenue enhancement projects. These initiatives include:
- Assisting residents in managing water consumption.
- Supporting City Power with demand-side management through the distribution of customer interface units in Region D.
- Updating software in existing water meters (Token Identifier – TID Rollover Programme). This programme ensures all prepaid meters transitioning to a new TID code on November 24, 2024, are correctly recoded.
- Exploring additional opportunities to improve Johannesburg Water’s service delivery, such as barricading open trenches and deploying on-site service inspectors.
This collaborative effort between CRUM and RSSC demonstrates a commitment to improved service delivery and revenue collection in Johannesburg.
23/07/2024
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