City Power is calling on all customers currently receiving Free Basic Electricity (FBE) to check and renew their benefits to ensure they do not fall off the system. Beneficiaries are reminded that renewals, which were previously required every six months, are now valid for 12 months.

There is growing concern that many qualifying residents who were previously on the programme may have been automatically removed after their benefits expired, which has prompted renewed efforts to verify and re-register eligible households.