Human Settlements
Overview
The corporate and shared services directorate is the nuts and bolts of the City’s administration. As such it needs to be solid, dependable and reliable. The directorate was set up to streamline the City’s administration, making sure it is run on efficient and professional lines. It has a vast range of responsibilities, from managing employees’ leave, to organising the catering for mayoral functions, to maintaining public conveniences, among many other tasks.
It operates in accordance to the City’s crucial Growth and Development Strategy, ensuring an orderly use of common resources.
The corporate and shared services directorate’s mission is to provide an effective and efficient strategic support service that meets the standards of a world-class African city to all of the City’s business units.

Vision
A diversified provision of sustainable human settlements for citizens of Johannesburg.
Mission
To improve the quality of lives of our beneficiaries, creating neighbourhoods that people love, live, work, play and do business in.
Values
- Honesty
- Integrity
- Accessibility
- Transparency
- Commitment
- Beneficiary Centric
- Trust
- Accountability.
ORGANISATIONAL STRUCTURE
The high-level structure was approved in 2011, aligning with the accreditation that the City of Johannesburg had signed with the Gauteng Department of Local Government and Human Settlements.
A subsequent detailed structure was approved in 2017. This structure has been amended due to omissions of positions at a lower level. The high-level structure below remains and is not affected by the amendments.
Member of the Mayoral Committee for Human Settlements
Tel: 011 018 6696
Fax: 011 018 6618
Address: 222 Smit Street, Braamfontein, 2017
Executive Director: Human Settlements
Tel: 011 018 6667
Fax: 011 018 6669
Address: 222 Smit Street, Braamfontein, 2017
Unless otherwise instructed by the Council, the Johannesburg Social Housing Company shall consider and make recommendations to Council on the following matters :
Partnerships
Programmes
- Public Housing Stock Management
- The sales and transfers programme deals with the transfer of council-owned housing stock to qualifying beneficiaries. Such transfers are done according to the national and provincial Acts and policies.
- To effect transfer to the qualifying beneficiary, a housing subsidy is allocated to the beneficiary in terms of the Extended and Enhanced Discount Benefit Scheme. Under this scheme, the beneficiaries are allocated the full subsidy amount.
Sectionalisation of flats
Upgrading informal settlements
- The crux of this programme is the upgrading of the existing informal settlements that are located on suitable land into formalised townships.
- To ensure that these settlements are upgraded, essential services like water and sanitation are provided. The aim of the programme is to provide houses to qualifying beneficiaries.
Formalisation of informal settlements
This programme is carried out in different phases, with the end goal of securing land tenure rights for beneficiaries on an already occupied piece of land.
Top structure construction
Greenfield development
- Greenfield programmes target land where no development has taken place. Firstly, the development in the area is formalised; this is followed by the installation of services and lastly by the construction of top structures.
- Hostel redevelopment programme
- The focus of the Hostel Redevelopment Programme is to upgrade public and staff hostels from the current single sex units into liveable family or communal units.
Bulk infrastructure
People's Housing Process
Flat refurbishment

The Pennyville Mixed-Income Housing Development Project is situated close to the New Canada Train Station. The development is built in four phases and offers beneficiaries different housing opportunities. Upon completion this project will yield a total of 3 200 housing units. The housing development is expected to yield affordable and sustainable housing and tenure options, in line with the National Department of Human Settlements’ Breaking New Ground initiative. Through the Pennyville housing development, the City has managed to provide housing opportunities for the Orlando East backyard dwellers and the Riverlea, Noordgesig and the Westbury communities.
Key Documents
Contact Us
| Region | Role | Name | Phone Number | |
|---|---|---|---|---|
| A | Secretary | Nwabisa Tshambuluka | NwabisaT@joburg.org.za | 081 710 6364 |
| A | Regional Head | Rashaka Maphagela | RashakaM@joburg.org.za | 075 496 6545 |
| B | Secretary | Lameez Dunn | LameezD@joburg.org.za | 060 238 0977 |
| B | Regional Head | Hannes Davids | johannesda@joburg.org.za | 069 360 4968 |
| C | Secretary | Sharon Brown | SharonB@joburg.org.za | 060 543 2646 |
| C | Regional Head | Thembakazi Gwarubana | thembakazig@joburg.org.za | 068 439 4073 |
| D | Secretary | Thabisile Hlongwane | ThabisileH@joburg.org.za | 069 275 2672 |
| D | Regional Head | Moabi Pekane | zachariamoabip@joburg.org.za | 060 247 4047 |
| E | Secretary | Ntshwareleng Mhlakaza | NtshwarelengM@joburg.org.za | 069 974 0507 |
| E | Regional Head | Bongani Shivambu | bonganishi@joburg.org.za | 075 484 6454 |
| F | Contact Person | Khosi Voko | KhosiV@joburg.org.za | 067 656 7242 |
| F | Contact Person | Dumisa Chili | dumisach@joburg.org.za | 075 492 9774 |
| G | Contact Person | Lindelani Tshibalanganda | LindelaniT@joburg.org.za | 067 962 1737 |
| G | Contact Person | Ernest Makopo | ernestmak@joburg.org.za | 070 309 0532 |