Meter Readings
All about meter readings
Installation & connection
For a new water connection, you’ll need to submit an ID copy, title deed, and SG diagram (as part of the application). The designated application form must be completed in full and returned to the COJ nearest Customer Service Centre for processing.
After payment/approval, the installation process will be initiated. Please ensure your details are up to date on the application as they will be used for correspondence throughout the process.
According to the Water & Electricity Services By-Laws of the City, the potable-water meter remains the property of the Council and is provided subject to conditions. Customers are not allowed to tamper with the infrastructure, and City officials must be granted access to such devices.
Meter Reading
Shows how much water and electricity you have used. This uses the difference between the previous Month’s reading and the current Month’s reading to determine what you are charged. Sometimes, if the City cannot access your meter, an estimated reading is used based on your past usage patterns. Please visit your nearest Customer Service Centre with a dated picture of readings to dispute the estimation.
You can also read your own water meter, take a photo, and send your reading through on our online portal
BIlling
The billing period on your Municipal invoice always works on a cycle, which means the charges you see today are usually based on services you already used in the previous month for metered services (electricity & water). Your current invoice reflects the previous month’s billing period because the City first needs to measure and calculate your usage before sending you a correct, official statement. However, the fixed services like rate, sewer and refuse are charged within the same billing Month.
Consumption Monitoring
To check your water and electricity meter readings, simply locate each meter on your property (usually in a meter box outside or near the boundary wall), note the numbers displayed from left to right, and record only the main black digits before any decimal or red digits—these digits show how much water (in kilolitres) or electricity (in kilowatt hours) you have used.
Your reading will stay in the system until the next billing cycle. Your reading will then be used to bill you.
You can enter multiple readings during the month, we will keep a history of all them, but only the latest one at time of billing will be used.
The best time to submit your meter readings is about 15 days before the payment due date. So if your due date is 1st, then your reading should be recorded on 15th.
Reading your meter
These are of the most common domestic meters. They show exactly how your water consumption is recorded.
Step 1
Record the Meter Number e.g. 203378
Step 2
Read the black digits from the meter clock e.g. 0631
Five dialler meters
Step 1
Record the Meter Number e.g. 203378
Step 2
Read the black digits from the meter clock e.g. 00631